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Refund and Return Policy

If you're looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 60 days of receiving your order. You can return your Screen Caddy for store credit or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order #
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Please send all items back to us using the label provided

Once your return is received, it will be processed within ten business days. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned Screen Caddy.

If you have any questions regarding the above information or if your return was lost or damaged during transit, please contact us. You may also reach us by emailing support@screencaddyshelf.com or by mail at 155 US-46, #201, Wayne NJ 07470.